The Thoughts of We

You can start by making conversations more human. Look people in the eye and engage in meaningful conversations. By asking questions and genuinely listening to what they have to say, you will learn about the nuance of their thoughts and ideas. Show compassion and respect, even if you disagree. By following Ash Kilback’s tips, you can be more human in your interactions with others. Here are three ways you can do that in conversation:

Let customers know that you’re human – that means acknowledging your mistakes and trying harder. A human presence on social media is far more likely to be successful than a slick, artificial one. While artificial intelligence can help streamline operations, human interaction is the key to making a genuine connection with your customers. If you don’t want to lose your audience, try personalizing customer support by letting real people answer calls.