Corporate Learning: Teaching Employees How to Be More Human
When you think about it, corporate learning strategies tend to have roots in the industrial revolution, which was fine for mass production and efficiency. But how to teach employees to be more human? It’s easy to teach people how to drive an assembly line, but not how to be more compassionate. However, a new approach to corporate training could address this problem by focusing on fundamental attributes, including empathy. This is achieved through role modeling and psychology, using mentors, and creating work environments where human skills are prioritized.
First of all, it’s important to realize that we are not perfect. If we are too perfect, we might spark suspicion. That’s why we should make our social media interactions as similar to those in real life as possible. For instance, Zappos understands the human condition and sent me a handwritten note after our phone call. Similarly, a company’s AI system needs to be more human to avoid resentment.
While AI systems are becoming increasingly intelligent and sophisticated, we still must remember that humans are fundamentally different from machines. The best AI programs can learn to be human, but we can still remain unique as human beings. In the meantime, we should ensure that we remain true to ourselves and our values. We should be kind to one another, not insensitive or judgmental. We should always keep in mind that we are not perfect. It’s important to maintain a balance between the two.